Phone, VM, Email, Text Scripts/Templates

Phone Script:

 

Hello,

 

I was notified that you may be interested in seeing (property address) in (city/town/subdivision). I`m (fname and lname).

 

I know (this/these) neighborhoods well and I`ve sold (several/some/a few/tons) homes there (near there).

 

I know of a few others that you may be interested in.

 

I have the inside scoop on that (area home/subdivision) which I can share with you when we meet (no obligation).

 

 

ISA Script - 

 

I was notified that you may be interested in homes here in the [area]

 

My name is [name] and I am a client the Service Coordinator for [ Agent, Team or Company Name] .

 

I'd like to help you adjust your search criteria so that you recieve homes that are meet your particular needs.

 

What are you looking for exactly?

 

Great!

 

 

Email Script:

 

Hello,

 

I was notified by that you may be interested in seeing (property address) in (city/town/subdivision).

 

I`m (fname and lname).

 

I know (this/these) neighborhoods well and I`ve sold (several/some/a few/tons) homes there (near there).

 

I know of a few others that you may be interested in.

 

I have the inside scoop on that (area home/subdivision) which I can share with you when we meet (no obligation).

 

When you reach out to me, we can see a few homes and if we`re a good fit, we can talk about working together.

 

If we`re not a good fit, at least we`ve had a chance to meet and see a couple great homes.

 

Just so you know, most people love me:-)    

 

Anticipating your call,

 

(fname)

 

 

What if they say, I'm just looking?  "Connect at a visceral level!"

 

Answer: Looking is a subjective term....Are you looking to move in the next 3, 6, 9 months or more...?

Answer: Everyone I've ever found a home for, began by looking...

Answer: If you were to describe you homesearch as a dance, would you say you are doing the Foxtrot or the Quickstep?  The reason I'm asking is that unlike other realtors, I don't want to step on your toes:-)  Like a good dance partner, I'd like to come alongside you help you through the process, no matter how far out that might be. How does that sound?

Answer: Great! If I can find you what you are looking for, would you be interested in seeing it?

 

Cool. What are you looking for?

 

What if they say, I'm just getting started? "Connect at a visceral level!"

 

Answer: Great! I love working with folks who are just getting started, because then I can educate them on the market.

 

When are you planning on moving?

 

 

Another Call Script...

Call once the MX score get's to 50!
 

"Hi!  I`m [Name].  

I was notified by (site name) that you may be interested in seeing (123 main street).

Or, I was notified by (site name) that you may be interested in real estate in (city/town/subdivision).

If they laugh or act surprised, laugh with them and say: “Isn`t the Internet amazing? It has changed how all of us look for homes.

"What are you looking for?” (full stop)

If you glean actionable information from the conversation, take action.

• For example, if they also would consider condos and the current search
  is a residential one, set up a condo search on their behalf.

I got their VM, what do I say?

“This is [First Name ONLY] call me back on my cell... at [(area code) 456-7890].”

(The logic here is that the "lead" is already somewhat familiar with you because your name, pic and phone number are on every page of the site. Not only that, cold callers never leave the cell phone, and therefore, it is a kind of familial speak and a mini-close.)  

THEN, save the contact number of the lead to your CELL. AND in one of the “open contact fields” type in "LEAD date & time" so that when they call back, and they will, you'll know it's a lead and you'll know how to respond..

VM Call Back script...

When receiving a VM call back, here's what'll happen:

The lead will say: “[AgentName], you left a VM and I'm not sure who you are?”

You'll say, “Oh! I was notified by (site name) that you may be interested in seeing homes in (city/town/subdivion),” and,  “I was just following up.” (full stop)

“What are you looking for?” (full stop)