If you have a billing related inquiry, you will need to reach out to our billing department. First, please review the following:
Billing related inquiries may include, but are not limited to:
- Upgrades in product
- Downgrades in product
- Assistance with payment
- Change of payment method
- Terms of contract or renewal date
You can reach our billing department by either email or phone. Please note that if you are unable to reach someone while on hold, you can leave a voicemail and we will get back to you ASAP. We typically respond within 24 hours of your request.
Phone: (336) 389-3201
Note: If you are a part of Bright Sphere, and you purchased our product through them, you will need to contact Bright for any billing related inquiries. They ask that you please send in billing related inquiries by email at support@brightMLS.com.
If you are cancelling...
Your physical website was created by us and cannot be transferred to another company. If you cancel, your website with us will cease to function as it is part of the service we provide with your paid subscription.
If you had our Social Pro product, your past blogs and social media content posted by us on your behalf will cease to function. This is because your site, which hosted these blogs, will no longer be available. Thus, if a user clicks on one of our posts to your social media page, it will send them to a "Site Unavailable Error 404" page.
What You Can Keep
You will be able to keep your domain name, which is the web address of your site. If you paid for your own domain and have it registered under a registrar such as GoDaddy, Register.com, etc., then you will have full access to your domain and will not need to contact us. Simply revert the custom name servers to default so that if you need to make use of this domain in the future, you will have no issues.
If we purchased your domain on your behalf, then we are currently in possession of your domain. Please send in an email to firstname.lastname@example.org with your request for transfer and we will send you the authorization code necessary for you to take control of your domain.
Depending on your registrar, they may charge a minor fee for the transfer. Transfers of domains may take up to seven days.
If you have a non-billing related question or issue, please reach out to our support team at email@example.com.